Privacy Policy

Use the details on this page to understand our process and how to contact us for help.

Information provided and collected

We collect information you provide when you place an order, contact us, create an account, request support or subscribe to communications. This may include your name, email, telephone number, billing and delivery address, order details and messages.

Processing outside Canada

Service providers may process information outside your province or Canada. Information processed elsewhere may be accessible to courts or authorities under that jurisdiction's law. We remain accountable for information transferred to service providers and use appropriate safeguards. Contact us for questions about these arrangements.

Access, correction and withdrawal requests

You may ask what personal information we hold about you, how it has been used or disclosed, and request access or correction. We may need proportionate information to verify your identity. We respond within the period required by applicable law and explain any lawful restriction or extension. Requests to delete information are considered subject to obligations to retain records and other applicable requirements.

Privacy complaints

You may contact us with a privacy concern and may complain to the Office of the Privacy Commissioner of Canada or the appropriate provincial privacy commissioner. You do not have to give up that right to shop with us. For Alberta matters, the Office of the Information and Privacy Commissioner of Alberta may be the appropriate authority.

Why we use personal information

We use information to process orders and payments, deliver products, provide support, prevent fraud, maintain business records, improve the website and send marketing where permitted.

Cookies and similar technologies

We use cookies and similar technologies for essential functions, preferences, analytics and advertising measurement where enabled. You can manage cookie choices through your browser and any consent controls displayed on the website.

Payments and service providers

Payment information is handled by the payment providers offered at checkout. We share only information needed with payment, hosting, delivery, fraud prevention, analytics, customer support and legal service providers.

Retention and security

We keep information only as long as needed for the purposes described here, legal and accounting requirements, dispute handling and security. We use reasonable administrative, technical and physical safeguards, although no online service can guarantee absolute security.

Your choices and complaints

Depending on the circumstances and applicable Canadian privacy law, you may request access to or correction of your information, ask questions about its use or withdraw consent where consent is the basis. Contact us first. You may also contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority.

Changes

We update this policy when our practices change and show the current version on this page. This website is intended for customers in Canada.

Canadian privacy framework and accountability

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act where it applies and relevant provincial private-sector privacy laws. Contact the customer service details below for the person responsible for privacy questions.

Consent and essential processing

We explain the purposes for collecting personal information and seek meaningful consent where required. Some information is needed to fulfil an order, process payment or meet legal obligations. You may withdraw consent subject to legal or contractual limits, and we will explain any resulting effect on service. We do not require consent to unnecessary collection as a condition of purchase.

Device information and optional advertising

When you use the website, technical information such as IP address, browser type, device identifiers, pages visited and referring links may be processed to operate and secure the service. Where optional analytics or advertising tools are enabled, they may measure visits, conversions and interactions using cookies or similar identifiers. We seek consent where required. Rejecting optional cookies should not prevent essential checkout functions.

Marketing preferences

Promotional messages are sent only with consent or another basis permitted by Canadian anti-spam rules. You can use an unsubscribe option in a marketing message or contact us to stop promotional messages. Necessary order confirmations, delivery updates and service replies may still be sent.

Contact details

Email: irenejuarez1923@zzzzflaine.com

Business address: 2150 1st Ave W, Vancouver, British Columbia, V6K 1E7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).